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Use these frequently asked questions to quickly find support resources, troubleshooting steps, documentation, and helpful articles for your Lorex product.
General Lorex Information
Use the links below to find information about contacting Lorex, warranty coverage, returns, shipping, and your Lorex account.
How to Find Product Support
Each Lorex product has its own support page with product-specific setup guides, troubleshooting articles, downloads, videos, and documentation.
To find your product support page, visit the Lorex Support Site.
From the Lorex Support Site, you can find your product support page in two ways:
- Browse by product category: Select the type of product you need help with, such as recorders, cameras, video doorbells, sensors, apps, or software.
- Search by model number, product name, or series name: Enter your product model number, product name, or series name in the search bar to find the correct support page.
For faster access to manuals, quick start guides, specifications, and other downloads, visit the Lorex Product Manuals page.
Recorder FAQs
Most Common Recorder Issues
Use the links below to find solutions for common recorder issues.
- Reset your recorder password
- No image or video on recorder
- Set up continuous recording
- Configure motion detection
- Format a USB flash drive
- Update recorder firmware
- Remove and install a hard drive
- Restore your recorder display resolution to factory default
You can also visit the Lorex Support Site and search for your recorder model number, product name, or series name to find product-specific support.
Camera FAQs
Most Common Camera Issues
Use the links below to find solutions for common camera issues.
- Reset your camera password for Wi-Fi standalone cameras only
- Configure motion detection
- Share device access
If you cannot find a solution for your product issue, visit the Lorex Support Site or the Contact Lorex page.
Video Doorbell FAQs
For video doorbell support, visit the Lorex Support Site. You can browse by product category or search using your video doorbell model number, product name, or series name.
Lorex Home Center FAQs
For Lorex Home Center support, visit the Lorex Support Site. Search by model number, product name, or series name to find setup guides, troubleshooting articles, downloads, and documentation.
Sensor FAQs
For sensor support, visit the Lorex Support Site. You can browse by product category or search using your sensor model number, product name, or series name.
App FAQs
Which Lorex App Should I Use?
Lorex products use different apps depending on the product line, recorder, and system compatibility. Before downloading an app or adding a device, confirm which app is compatible with your recorder or camera system.
To find the correct app for your product, use one of the options below:
- Check the product packaging, quick start guide, or manual.
- Visit the Lorex Support Site and search by model number, product name, or series name.
- Visit the Lorex Product Compatibility Chart to confirm compatibility with your recorder or system.
- Visit the Lorex Apps page to compare available Lorex apps.
- Lorex Connect: Used with the latest Lorex products and supported Lorex Connect systems.
- Lorex Classic: Previously known as the Lorex App and used with select legacy systems.
- Lorex Pro: Designed for professional-grade systems and commercial security solutions.
If you are unsure which app to use, search for your product on the Lorex Support Site or check the Lorex Product Compatibility Chart.
Software FAQs
NVR / DVR Firmware
Lorex regularly releases new and updated firmware versions for NVRs and DVRs. To find firmware downloads and update instructions for your recorder, visit the Lorex Support Site and search for your recorder model number, product name, or series name.
Lorex Client 13
Lorex Client 13 is downloadable software that allows you to access your security system on a Windows or Mac computer. To find software downloads and installation articles, visit the Lorex Support Site.
Documentation
To find a manual, quick start guide, specification sheet, or other documentation for your Lorex product, use one of the options below.
- Visit the Lorex Product Manuals page for faster access to manuals, quick start guides, specifications, and downloads.
- Visit the Lorex Support Site to browse by product category or search by model number, product name, or series name.
Product Compatibility
Not all Lorex products are compatible with every recorder, camera, accessory, or app. Before adding cameras, replacing a recorder, upgrading your system, or downloading an app, confirm compatibility first.
To check compatibility, visit the Lorex Product Compatibility Chart and search for your product or recorder model.